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  • CBD vs. COVID19
    Cannabidiol Inhibits SARS-CoV-2 Replication and Promotes the Host Innate Immune Response According to the article above, CBD has the ability to suppress or even reverse the effects of Covid-19 in its early stages. CBD induces inhibition of the virus and increases our anti-viral pathways. A group of people using CBD had a significantly lower infection rate relative to those not using CBD. Sourced from - US National Library of MedicineNational Institutes of Health
  • What is CBN?
    Cannabinol (CBN) when THC oxidizes. It is a midly-psychoactive cannabinoid with analgesic properties that aid in sleep and appetite regulation. CBN is derived from THC. It is created when THC-A oxidizes. Since Hemp has such low amounts of THC in a strain, it becomes costly to extract CBN. For more information, click here
  • What is CBG?
    Cannabigerol (CBG) is a non-psychoactive cannabinoid, which is most prevalent in hemp strains. The non-acidic form of cannabigerolic acid, CBG is an adaptogenic molecule and is the “parent molecule” from which several other cannabinoids are made. For more information, click here
  • What is CBD used for?
    Some potential benefits include: Managing anxiety and depression Managing pain Managing Epilepsy Anti-inflammatory Sleep aid Immune Booster Aids Focus Combats Fatigue And so much more, it all depends on the individual and their ailments We create custom products that focus on specific areas, for example of magnesium lotion which aids sleep and restless leg syndrome and our aloe restorative lotion that helps with irritation and psoriasis. We are within the complementary medicines guidelines of South African Health Products Regulatory Authority (SAHPRA). It is not a requirement to register with SAHPRA unless you exceed the complementary medicines guidelines. Our products are tested by a third-party laboratory which provides us with certificates of analysis for our raw materials and softgels. All our products undergo multiple tests to ensure that it is safe and that our products are premium quality.
  • What type of ailments can your products treat?
    Some potential benefits include: Managing anxiety and depression Managing pain Managing Epilepsy Anti-inflammatory Sleep aid Immune Booster Aids Focus Combats Fatigue And so much more, it all depends on the individual and their ailments We are within the complementary medicines guidelines of South African Health Products Regulatory Authority (SAHPRA). It is not a requirement to register with SAHPRA unless you exceed the complementary medicines guidelines. Our products are tested by a third-party laboratory which provides us with certificates of analysis for our raw materials. All our products undergo multiple tests to ensure that it is safe and that our products are premium quality.
  • What is THC?
    Tetrahydrocannabinol (THC) is the psychoactive cannabinoid found in the cannabis plant, that is known to produce a feeling of euphoria. Often described as being "high". THC is most prevalent in the marijuana plant with organic concentration reaching up to 27%. While only having a 0.3% or less in Hemp. For more information, click here
  • What is CBD?
    Cannabidiol (CBD) is a non-psychoactive cannabinoid found in the cannabis plant, that has shown great promise in reducing effects of inflammation, anxiety, stress discords, restlessness, sleeplessness and so much more. For more information, click here
  • Human Endocannabinoid System
    The HEcS is responsible for maintaining and controlling your body’s homeostasis. It balances the regulation of systems throughout your body. It does this, through two known receptors, CB1, and CB2. Although our body produces its own endocannabinoids, known as anandamide, many scientists believe that most people are suffering from “Cannabinoid Deficiency”. This means our body is producing fewer endocannabinoids than it burns. Without efficient cannabinoids in our body, our HEcS operates at less than peak efficiency which results in a decline in overall health. Therefore, we use the Cannabinoids extracted from the hemp plant to restore balance and optimal efficiency in our bodies.
  • Difference between Broad-Spectrum and CBD Isolate
    Broad Spectrum Products Our broad-spectrum range contains 5 cannabinoids consisting of CBD, CBC, CBG, CBN, CBDV. The interactions of the different cannabinoids working synergistically in the body are known as the entourage effect. This is generally only thought to be found in full-spectrum oils. Our raw materials are extracted in such a careful manner that ensures highly concentrated broad-spectrum distillates with every extraction. The cannabinoids found within our Broad Spectrum distillates mimic the entourage effect, by working together for optimal efficacy. When taken together they provide us with what we call the entourage effect. CBD and the other cannabinoids within our broad-spectrum range are highly sought after for their potential benefits which include: Managing anxiety and depression Managing pain Managing Epilepsy Anti-inflammatory Sleep aid Immune Booster Aids Focus Combats Fatigue And so much more, it all depends on the individual and their ailments Our products are: THC- Free Gluten-Free Preservative Free Vegan Friendly (this does not include our softgels) CBD Isolate Products Our CBD isolate is 99.97% concentrated. It also contains trace amounts of CBG and CBDV. Potential benefits include: Managing anxiety and depression Managing pain Managing Epilepsy Anti-inflammatory Sleep aid Immune Booster Aids Focus Combats Fatigue And so much more, it all depends on the individual and their ailments
  • What is CBC?
    Cannabichromene, or CBC, is a powerful, non-psychoactive cannabinoid. Which may contribute to the overall analgesic, anti-inflammatory, and anti-fungal effects of medical cannabis. CBC plays a significant role in the anti-cancer and anti-tumour capabilities of cannabis. For more information, click here
  • What is CBDV?
    Cannabidivarin (CBDV) is a non-psychoactive cannabinoid. It is found more prevalently in indica strains and strains that have lower amounts of THC. CBDV is a homolog of CBD. ​ For more information, click here
  • Hemp vs Marijuana
    Hemp and marijuana are both parts of the cannabis genus. However, hemp and marijuana are different varieties of the Cannabis sativa species. We've listed some of the main differences in the image. All our products are made using HEMP and have no detectable levels of THC. Hence, our oils will not impair your mind in any way.
  • Are there any side effects to using CBD?
    None of our customers have reported any side effects. There are no studies to confirm that we've come across that prove CBD has any adverse side effects. If you have any information relating to this, please inform us: Cell/Whatsapp 076 072 8352 or support@joocym.com
  • Will your product make me high?
    The short answer is no! All our products are THC Free. We are within the complementary medicines guidelines of South African Health Products Regulatory Authority (SAHPRA). It is not a requirement to register with SAHPRA unless you exceed the complementary medicines guidelines. Our products are tested by a third-party laboratory which provides us with certificates of analysis for our raw materials. All our products undergo multiple tests to ensure that it is safe and that our products are premium quality.
  • Do you have a store?
    At this time we do not have a physical store, however, we sell our products at markets all around Cape Town. Check out the Market FAQ for an updated list. If you would like to meet us, please don't hesitate to contact us for more information regarding upcoming markets. Cell/Whatsapp 076 072 8352 or email support@joocym.com
  • Manufacturing Processes
    All our products are derived from the Hemp plant and are THC-Free. Our manufacturer has the following certifications: cGMP certified ISO9001 certified ISO22716 certified When working with our products we observe the following: Health and Safety Protocols
  • Product Dosage and Application
    Suggested Use: 100mg CBD Isolate Oil: 10-15 drops 300mg CBD Isolate Oil: 6-8 drops 600mg CBD Isolate Oil: 4-6 drops 250mg CBD Broad Spectrum Oil: 3-5 drops Shake gently before use Place the drops under the tongue, hold for 60- 90 seconds and swallow. Repeat twice a day, every 6-8 hours. Increase drops every 4-5 days until you reach your desired usage. Topical Application is encouraged in areas that require immediate/fast relief. Place a few drops on your skin and rub. Blend the oil with lotions, creams, or massage oils for more coverage.
  • Do you offer discounts?
    We offer a 15% discount to customers over the age of 55. This discount is valid on 1 item per month only. Age needs to be verified by sending a copy of your ID to support@joocym.com
  • Business Hours
    Mon - 9:00 - 18:00 Tue - 9:00 - 18:00 Wed - 9:00 - 18:00 Thur - 9:00 - 18:00 Fri - 9:00 - 17:30 Sat - 9:00 - 14:00 Sun - Closed
  • Can I collect my order?
    Yes! We have a Self-Pick-Up Point at in Vesta Building, North Bank Lane, Century City, Cape Town. We do sell our products at markets all around Cape Town, where you can meet us. If you would like to meet us, have a look at the Market FAQ. Please don't hesitate to contact us for more information regarding upcoming markets. Cell/Whatsapp 076 072 8352 or email support@joocym.com
  • Any upcoming markets?
    Upcoming Markets (Updated 01/02/24) SS Holistic Festival - Observatory Community Hall (04-02-24) SS Holistic Festival - Observatory Community Hall (03-03-24) SS Holistic Festival - Observatory Community Hall (07-04-24) Under The Trees - Constansia (28-04-24) We are looking forward to meeting all of you! To find out more information, call/message us on Whatsapp. Cell number: 076 072 8352 or; Message us on Whatsapp here.
  • How long do your products last?
    30ml bottle - up to 2 months depending on usage.
  • Can I order in bulk or custom formulas?
    Yes definitely! We offer bulk orders at discounted prices for our isolate range. Discounts are as follows; 10-19 bottles 25% off 20-29 bottles 30% off 30-50 bottles 35% off 51+ bottles 40% off Custom formulas will be quoted per order. Minimum bottles are 20 per order. Please contact us directly for more information Cell/Whatsapp 076 072 8352 or email support@joocym.com
  • What are your product sizes?
    All tincture bottles are 30ml
  • What carrier oil do we use?
    The process our manufacturer uses to extract the raw materials results in highly concentrated isolates and distillates, which are then combined with our carrier oil known as MCT (medium-chain triglycerides). We use MCT as our carrier oil for all our tinctures because it is easily absorbed and transported throughout the body. You can apply it topically to affected areas for faster relief. All our tinctures are organic oil-based and not alcohol-based. Our oils will last approximately 1.5-3 months when taken sublingually. This time frame can change when the oil is used topically. Our oils are flavourless and odourless, and for this reason, can work for everyone over the age of 18. Since the smell or taste won’t be off-putting and deter someone from wanting to try CBD.
  • What is your Payment Methods Policy
    We accept the following methods: VISA Mastercard Electron Funds Transfer (EFT) Parcels will only be dispatched once payment reflects and has cleared in the bank account. If paying by EFT or bank deposit, proof of payment must be sent to support@joocym.com Banking details: Bank: ABSA Account type: Cheque Account No: 4101372295 Branch: 632005 Please send proof of payment to support@joocym.com or 076 072 8352.
  • POPI (Protection of Personal Information)
    We respect your privacy and take the protection of Personal Information very seriously. We strive to deliver excellent service every time you shop with us and to do this, we need to use some of your Personal Information. This Privacy Policy describes how we handle the Personal Information we collect about you and/or receive from you. By using our website, you agree to the processing of your Personal Information as set out in this Privacy Policy. When you register to use our website, we may collect the following Personal Information: name and surname. email address. physical address. gender mobile phone number online identifiers date of birth identification number Should your Personal Information change or you wish to amend and/or correct this Personal Information you can do this by updating your registered user information in your account profile. You warrant that the information you have provided is accurate, current, true, and correct and that does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything. RETENTION AND RESTRICTION OF RECORDS We keep your Personal Information for as long as: we need it to provide our Platforms, products, or services to you. it is required or allowed by law and is in line with our internal retention policies. it is necessary to uphold the contract between you and us. you have agreed to us keeping your Personal Information subject to your request for us to stop processing your Personal Information. SECURING YOUR PERSONAL INFORMATION We secure the integrity and confidentiality of your Personal Information in our possession or under our control by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to or unauthorised destruction of Personal Information; and unlawful access to or processing of Personal Information.
  • How do I track my order?
    Once we’ve received payment and processed your order, you will receive your tracking number. Click the link below to track your item. https://www.fastway.co.za/our-services/track-your-parcel If you have not received a tracking number, please contact us: Cell/Whatsapp 076 072 8352 or support@joocym.com
  • What is your shipping policy?
    We ship nationwide in South Africa. Shipping prices can depend on your physical location. Shipping can take up to 3-5 business days depending on your location. Contact us if you require more information: Cell/Whatsapp 076 072 8352 or support@joocym.com
  • What is Shipping & Delivery Cost?
    Delivery options are from R70 to R120. Varying on location. Free shipping for orders over R500 Shipping prices can depend on your physical location. Shipping can take 3-5 business days once collected from us and depending on your location. We ship nationwide in South Africa. We assume no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer. Please contact us if you require more information. Cell/Whatsapp 076 072 8352 or support@joocym.com
  • What are your delivery options?
    Courier - We deliver directly to your home or office, anywhere in South Africa. All delivery and tracking details are supplied to you at checkout. We do not allow collections at this time. Once the courier has picked up your parcel it’s out of our hands. We are not liable for late deliveries. If you are worried about your parcel being late please let us know, we will contact the courier on your behalf. Cell/Whatsapp 076 072 8352 or support@joocym.com
  • Can I change my delivery address after making the payment?
    If your order has not yet been processed we are able to assist. Please contact us directly. Cell/Whatsapp at 076 072 8352 or support@joocym.com to update your delivery address. Unfortunately, we cannot make any changes to your delivery address if your order has already been processed and shipped.
  • I received my order and my products were damaged. What do I do?
    Please contact us with your order or tracking number and we'll look at the available options. We're more than happy to help and provide a resolution that will best suit you. Please contact us on: Cell/Whatsapp 076 072 8352 or support@joocym.com
  • My order is late, what do I do?
    Provide us with your invoice number or tracking number. We will contact the courier and provide you with an update. Cell/Whatsapp 076 072 8352 or support@joocym.com for assistance.
  • A product is missing from my shipment?
    Provide us your invoice number or tracking number and we will assist you. Cell/Whatsapp 076 072 8352 or support@joocym.com
  • Not what you ordered?
    If you received the wrong item or the product is not as described on the website, please contact us and we will collect the item at no charge. Contact us on Cell/Whatsapp 076 072 8352 or email support@joocym.com
  • I logged a return, what next?
    When returning your products, please take note of the following: Package your products safely and securely for protection during transit. Clearly mark your tracking number on the outside of the parcel provided by JOOCYM (PTY) LTD. Include products/accessories that were sold with the product. To log a return request, please contact us: Cell/Whatsapp 076 072 8352 or email support@joocym.com
  • Can I return my product?
    We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either replace it or credit your account, subject to the below terms. This policy applies to products bought from JOOCYM (PTY) LTD. Yes, we offer exchanges within 14 days of the original date of purchase. We offer replacements for the following: · The product is damaged · The product is not what you ordered or not as described Our product can be returned within 14 days of the original purchase date of the product. A new product may be exchanged for another product or returned for a refund. To be eligible for a return, please ensure that the product was purchased in the last 14 days and has not been used or damaged. Products that do not meet these criteria will not be eligible for a return. Shipping costs are not included in your refund. Returning items to JOOCYM (PTY) LTD will be at your own cost if the return is not a result of any error of JOOCYM (PTY) LTD. For example, the user no longer wants the product or needs it, etc. To log a return request, please contact us: Cell/Whatsapp 076 072 8352 or email support@joocym.com
  • Refund Policy
    If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) refuse the return, or only to replace the item that you did return; or to estimate the value of the missing accessories and parts and to credit or refund you in respect of the returned item only. If you return a product that does not comply with this policy, you may be liable to reimburse JOOCYM (PTY) LTD for the cost of collecting the product from you and the cost of having the product returned to you. Under no circumstances will coupons or goodwill credit you may receive from us, be refunded. You may contact us for a replacement, which will be subject to review. Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, and payment by Instant EFT will be refunded to your nominated bank account. Once your refund request has been processed, funds may take 3–5 business days to reflect in your account and are subject to your bank's processing times.

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